Support available for people who are having a hard time this winter – NELC

Support available for people who are having a hard time this winter – NELC

There is plenty of support to help people with everything from financial problems to homelessness and mental health.
Councilor Margaret Cracknell, portfolio manager for health, wellness and social care for adults at North East Lincolnshire Council, said: “This time of year can be an incredibly difficult time for many of our residents.
“There is support to help people get through the hard times. Lots of local and national organizations offer professional, confidential advice and support.
“I would urge anyone struggling at this time of year to seek support.”

Physical health and well-being
If you are feeling unwell at Christmas time, it is important that you seek help.
You may not need to go to the hospital, instead of using over-the-counter medications or seeking advice from a pharmacist or GP, depending on how bad your symptoms are.
To find out how to choose the most appropriate NHS service for you, visit

Are you considering making a lifestyle change? Live Wellbeing Service is a team of wellness staff and practitioners offering one-on-one support and group support. We are available in your community and will work with you to identify your needs and support you in setting wellness goals in your life.
The team can help you with things like healthy eating, smoking cessation, improving conditions and weight management.
Visit for support.

Chathealth is a free text service that offers support from health visitors to parents of children up to 5 years. For advice on anything that affects your child, send an SMS to 07507 329910.

Mental and emotional health, grief and loneliness
Our mental and emotional well-being is constantly challenged through daily activities.
NAViGO, offers 24/7 support to anyone going through a difficult time with their mental health.
You can call NAViGO on 01472 256256, Option 3 for 24/7 mental health support in North East Lincolnshire.
Shout 24/7 text support – in collaboration with NAViGO. Sms ORANGE to 85258.

You can also look into Safespace, the crisis café in Brighowgate, Grimsby. Safespace is open between 5.30pm and 10pm on 25th, 26th and 31st December and 1st January. Visit for more information and normal opening hours.

The silver line is a nationwide confidential, free guide for the elderly across the UK. It is open 24 hours a day, seven days a week and offers telephone friendship for older people. Call 0800 4 70 80 90.

Qwell is a free online mental health and emotional wellness support service for men aged 18 and over living in our area. They offer access to one-on-one online sessions with qualified advisors, receive and provide peer-to-peer support through moderated online forums and read and contribute articles. To register, visit:
Advisors are available to chat via the website at:
Monday to Friday from 12:00 to 22:00
Weekends from 18:00 to 22:00

Kooth is an online mental wellness community offering free, secure and anonymous support to young people. Visit to access support, including discussion forums, a daily journal, and to chat with the team. Advisors are available Monday – Friday 12.00 – 22.00 and 18.00 – 22.00 on weekends.

Young minds matter offer support with mental and emotional health to young people in north east Lincolnshire. For support, visit or call 01472 252570 to speak to anyone between 9.00 – 17.00. If you need support outside these hours, please contact the 24-hour helpline on 01472 256256, option 3.

Compass Go Mental Health Support Teams provide support, assistance and counseling to pupils, students and schools on issues related to emotional and mental health.
The service will be open on public holidays, Monday to Thursday from 09:00 to 17:00 and on Fridays from 09:00 to 16:30 (excluding public holidays). The head of the ward is available for advice, support, information or discussion of requests for support for children and young people who may be suffering from mental health or emotional well-being. To get in touch with the service, call 01472 494250.

Childline provide support, information and advice to children on any topic they want to talk about, from bullying and education to drugs, alcohol and sexual abuse or anything else that worries them. To get in touch, call 0800 1111.

NEL Grief Support Service is a partnership between the region’s providers, St. Andrew’s Hospice, Care Plus Group and CRUSE Begreavement Care. The partnership offers a range of free confidential support services for adults and children. Call 01472 250623 for support.

The National Grief Partnership offers a helpline, counseling referral, and friendship service to all those suffering from anxiety, grief, or mental health issues as a direct or indirect result of the COVID-19 pandemic.
For support, call 0800 448 0800 or email

Financial robustness and debt
Christmas can be a particularly difficult time to manage money. Support is available to help people with budgeting and debt management.

Sector Support North East Lincolnshire Partnership has created a fact sheet with contact information for local support services. Anyone can use the information to get support or refer to someone who needs help.
You can view the fact sheet at:

You can call Citizens’ Council on 0800 144 8848 or get online advice by visiting

If you are struggling with debt, you are entitled to legal protection from your creditors through Debt deduction (respite) Scheme.
There are two types of respite schemes: Standard respite is available to anyone with problem debt and gives you legal protection against creditor action for up to 60 days. This means a break for most enforcement actions and contact from creditors and the freezing of most interest and fees on your debt.
The mental health breathing space is only accessible to a person receiving mental health crisis treatment. This has some stronger protections that last as long as the person’s mental crisis treatment plus an additional 30 days.
Visit GOV.UK to find out more about the debt relief scheme (respite).

The Samaritans is here to help. We are here, day or night, for all who are struggling to cope, who need someone to listen without condemnation or pressure.

The Samaritans are not only at the moment of crisis, we are intervening to prevent the crisis. We encourage, promote and celebrate the moments of connection between people who can save lives.

We offer to listen and support people and communities in emergencies. We offer a safe place where you can talk whenever you want, in your own way – about whatever hits you. We will not judge you or tell you what to do, we are listening to you. You can contact us for free from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or callback on your plan to call 116 123.

You can also contact the Samaritans by sending an email to

Step change is a national charity with over 25 years of helping people deal with their debt problems. They provide free debt counseling, budget management support, find appropriate solutions to your debt and offer ongoing support for as long as needed. Visit to get in touch with Step Change.

Abuse / abuse support
We Are With You is a charity that offers free, confidential support with drugs, alcohol or mental health.
To get in touch with the local team, call 01472 806890 or visit the website at:

Comebacket is always stronger than the setback. Home to the Addiction Recovery Community in Grimsby, The Comeback is a drop-in center, community space and more.
For more information, visit: Our Workspaces – The Comeback (

Food and essentials
If you are struggling to feed yourself or your family, help is available.

Rockfonden offer free packed lunches to those in need and to households with children in poverty. To get in touch, call 01472 488026.
The Rock Foundation is open Friday, December 24 and Friday, December 31 from 1pm to 3.30pm on Holme Hill, Wellington Street, Grimsby.

we are one is a walk-through hot food kitchen that provides hot meals for pick-up and take-away. To sign up, fill out the form at or drop-in to one of the sessions with proof of financial hardship, such as a letter from DWP showing the right to an income-tested benefit, bank statement, or ongoing bank balance.
We Are ONE is based in St. Andrew’s Church Hall, 2B Albion Street, Grimsby, and is open Tuesday, Dec. 28, and Tuesday, Jan. 4, from 7 p.m. 16.00 to 18.00.

Grimsby Madkøkken offer free hot meals to those who have a real need for free hot meals. They are based at 18 Cleethorpe Road, Grimsby.
Their opening hours over Christmas are:
December 12 from kl. 1pm to 4pm
December 19 from 11:30 a.m. to 1 p.m.
December 25 from 12.00 to 13.30
January 6 from kl. 9-11

Echo can provide free hot and cold food to the needy. Packed lunches can be ordered during the Christmas period.
To find out more, call 01507 824342 or 07577 568 740.

This time of year can be difficult if you get laid off or are out of work. There are places you can go to find work. Below is a list of places you can call, visit or check out online:

Citizens’ Council – 03444 111 444;

Center4 advice – 01472 236675

Era Employment Agency – SMS 07403 760096 or call 01472 236688.

Jobcenter Plus – Victoria Street, Grimsby,

Links 2 for daily jobs –

Violence and abuse in the home
No one should suffer from being exposed to domestic violence or abuse. Our local home abuse support services still offer a full range of support during the holiday season.
If you or someone you know has been abused in the home, contact:

Women’s help NEL (which supports individuals of all genders, abilities, and sexual identities) by calling their 24-hour helpline on 01472 575757 or by email at Also visit for more information and support if it is safe to do so.
If you are concerned about your safety or the safety of others, please call 999 and ask the police. If you cannot speak, call 999, and when the operator is on the line, press 55 on the phone keypad to still get help.
Alternatively, you can report non-emergencies to Humberside Police on 101.

Housing and homelessness
People can become homeless for a number of reasons. It is important that you seek support as soon as you find out that you are likely to become homeless.

You can contact the Council’s Homeless Prevention Team via Alternatively, you can call the team on 01472 326296 (option 1).

Harbor berth provide support to sleep deprived and homeless people in north-east Lincolnshire. You can report a poor sleeper to Harbor Place on 01472 355 234/353234.
Do you have a problem but are not sure where to go for support? Call the Council on 01472 313131 for advice and signage for services that can help.

Community support:
Sector Support North East Lincolnshire Partnership has put together some fact sheets with information about organizations in our area that can offer support to people in different circumstances. For more information, visit

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