A Vietnamese restaurant in Iowa was severely criticized by an angry customer who called the way their traditional phở was cooked “disgusting.”
Pho Real Kitchen and Bar, an authentic Vietnamese restaurant in Des Moines, received an email from the customer who was shocked to find raw slices of beef in their to-go order, reported We are Iowa.
Vy Nguyen, the head of the family-run business, shared that the restaurant has recently received negative comments and reviews from customers who did not like the way their orders were prepared. Most of the critical comments were allegedly directed at Vietnamese food and culture.
Nguyen shared that Pho Real Kitchen and Bar is a source of pride for her and her family. They consider it a privilege to be able to share their culture with the local community through their dishes.
That’s why she felt the need to publicly address a recent email from a customer who called the restaurant “lazy” and “dangerous” and claimed it was “disgusting and against the health law.”
“They said we were lazy and it bothered me a lot,” Nguyen said. “I know my parents. They work 12 to 13 hours a day.”
Nguyen also explained that they prepare their to-go dishes using a traditional Vietnamese method. In Vietnam, phở is often served with raw beef in thin slices, which is eventually cooked by the smoky hot broth it is served with.
Nguyen added that although her family prefers to serve Vietnamese dishes in the traditional way, customers can make requests, such as having the meat cooked before serving.
“I respect if you prefer it any other way, but that’s how we do it,” she was quoted as saying.
The restaurant also posted some instructions on the proper preparation of phở on its Facebook page.
“Do not hesitate to call and ask if you still have questions!” the post noted. “But it is never acceptable to call and shout at our employees for something you do not understand. To refer to our tapioca boba as ‘frog eyes’, to shame our food and call it ‘ugly’ or ‘disgusting’ when you do not like it or simply do not understand it, is offensive and insensitive to our culture. “
“There may be a particular dish that is just not for you,” the post continued, “but for many others, it’s coziness, it’s mom and dad’s food, it’s home. We will always deliver the most authentic version of our food. , and if it’s not for you, there are many other restaurants out there that you can try! ”
Selected image via Phở Real Kitchen & Bar
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